Thorntons UK Reviews

At Thorntons, the return policy states that goods must be returned without delay and no later than 14 calendar days after letting them know of the wish to cancel the contract. The return address is: Customer Services, Thornton Park, Somercotes, Alfreton, Derbyshire, DE55 4XJ.

As for the shipping policy, Thorntons uses Royal Mail to provide the highest possible level of service. Delivery will be completed when the products are delivered to the address provided by the customer. From the point of delivery completion, the products will be at the risk and responsibility of the customer.

Please note that the minimum order value of products is £15 excluding delivery. All products shown on their site are subject to availability. If the product ordered is not available, they may substitute the product for a substantially similar product of equal or higher value. If the main characteristics of the goods are different to the goods ordered, they will give the option to reconfirm or cancel the order. If they are unable to supply a product because of an error in the price on their site, they will inform the customer of this by email and will not process the order. All of their products have a shelf-life of 6-8 weeks, unless otherwise specified in the product description.

Thorntons Limited is a British chocolate manufacturer owned by the Italian confectionery company, Ferrero. It was established in 1911 by William Joseph Thornton and Joseph Thornton, his father, in Sheffield, Yorkshire, England. The company's primary focus shifted to Belgian and Swiss-style chocolate in sets after the Second World War.

The company's products include bonbons, chocolate bars, toffees, and fudges. However, the company faced trading difficulties in 2009, with 35% of the sales occurring in the seven-week period before Christmas, and 10% shortly before Easter Sunday. In June 2015, the Italian firm Ferrero purchased Thorntons for £112 million.

Customer reviews on Trustpilot give Thorntons an average rating of 2.9, with 67% of the reviews being 5-star. Some customers have praised the company's customer service, while others have expressed disappointment with the delivery of their orders. One customer mentioned a metallic aftertaste from the chocolate, which they attributed to the use of sorbitol.

Please note that this information is based on available online resources and may not be fully up-to-date or comprehensive. For the most accurate information, it is recommended to visit the official Thorntons website or contact their customer service directly.

Thorntons.co.uk offers a variety of payment methods. Customers can make payments through their Online Payment Portal. To complete a payment, customers will need the feenote number. There is a maximum limit of £5,000 and all amounts paid are in pounds sterling (£). Once the form is completed, customers will be shown an Opayo secure payment page to complete the payment. Opayo was formerly known as Sagepay. Thorntons Solicitors accepts online payments for a range of services. In addition, the website is reported to accept American Express, PayPal, Klarna, Venmo, Apple Pay, Bitcoin and many more payment types. The website also offers reasonably safe payment methods such as credit card and Paypal. These companies usually offer the option to get your money back in case the merchant does not deliver or the product has been broken during transportation. However, no payment method gives money back all the time.

Here are some popular products on Thorntons.co.uk:

• Classic Collection: This is a selection of milk, dark, and white chocolates with a variety of fillings. The collection includes flavors such as Crunchy Praline, Gooey Caramel, Tempting Toffee, and Orange Blush. It's a popular choice for gifts or personal treats.

• Continental Collection: This is a chocolate hamper gift box inspired by European flavors. It includes an assortment of milk, white, and dark chocolates.

• Chocolate Delivery: Thorntons offers a chocolate delivery service where you can send chocolates directly to your loved ones. They have a range of chocolate gifts, hampers, and personalised gifts available for delivery.

• Our Brands: Thorntons offers a variety of chocolates under their brand. These include milk chocolate, dark chocolate, white chocolate, toffee fudge, assorted chocolate, chocolate with nuts, and chocolate with fruit.

Please note that the availability of these products may vary. For the most accurate information, it's recommended to check the official Thorntons website.